Privacy Policy
Mantra International Consultants Pty Ltd · ABN 60 600 220 031 · Effective date: 5 June 2026
Mantra Migration Services takes the confidentiality of your personal information seriously. This policy explains what we collect, why we collect it, how we use and protect it, and the rights you have over it. It applies to information collected through this website, by email, by phone, and during consultations or engagements.
1. Who we are
Mantra Migration Services is the practising name of Mantra International Consultants Pty Ltd (ABN 60 600 220 031), based in Mernda, Victoria. The principal is a Registered Migration Agent (MARN 0428682) with the Office of the Migration Agents Registration Authority (OMARA), and is bound by the Code of Conduct for Registered Migration Agents prescribed under the Migration Act 1958 (Cth).
Throughout this policy, “we”, “us”, and “our” refer to Mantra International Consultants Pty Ltd trading as Mantra Migration Services.
2. What information we collect
In the ordinary course of providing migration advice and services, we collect information of the following kinds:
Contact and identifying information — Name, address, phone number, email address, country of citizenship, date of birth, and similar details — typically provided when you submit an enquiry form, send a CV, or engage us.
Migration-related information — Passport details, visa history, employment history, qualifications, English language test results, family composition, character information, and other information required to assess your circumstances and prepare visa or citizenship applications.
Sensitive information — Some migration matters require sensitive information as defined under the Privacy Act 1988 (Cth) — for example, health, criminal history, religious affiliation (relevant to certain humanitarian streams), or biometric records held by the Department of Home Affairs. Where we collect sensitive information, we do so only with your consent and only to the extent reasonably necessary for the matter you have engaged us on.
Information you submit through the Free CV Appraisal form — Your CV (PDF or Word document), occupation, years of experience, age, country of residence, English test status, and prior Australian visa history. This information is used only to provide the free written appraisal you have requested.
Website usage information — Standard, anonymised analytics — pages visited, approximate location (country / city level), device type, referring source. This is aggregated and does not identify you personally. See Section 7 for details.
3. How we collect it
We collect information directly from you — through enquiry forms on this website, by email, by phone, in consultations (video or in person), and through documents you provide during an engagement. Where lawful and reasonable, we may also receive information from third parties acting on your behalf — for example, a family member sponsoring you, your accountant, your previous migration agent, or an educational institution issuing transcripts.
We do not buy or rent personal information from third-party data brokers. We do not scrape information from social media.
4. Why we collect it
We collect personal information for the following purposes:
To provide the migration advice, application preparation, and lodgement services you have engaged us for.
To provide a free CV appraisal where you have requested one through the website form.
To meet our obligations under the Migration Act 1958 (Cth), the Code of Conduct for Registered Migration Agents, and the Privacy Act 1988 (Cth).
To communicate with you about your matter, including responding to enquiries, scheduling consultations, and providing updates during processing.
To maintain accurate client and matter records as required by the Code of Conduct.
To respond to lawful requests from the Department of Home Affairs, OMARA, courts, or tribunals.
We do not use your personal information for direct marketing of unrelated services. We do not send promotional newsletters.
5. Who we share it with
We disclose personal information only where it is necessary for the purposes set out above, and only to the following categories of recipients:
The Department of Home Affairs — Where you have engaged us to lodge a visa or citizenship application, the information you provide will be lodged through ImmiAccount and disclosed to the Department of Home Affairs as part of that application.
Other professional advisers, with your consent — Where your matter requires input from an accountant, lawyer, registered translator, or another professional, we will introduce you and may share relevant information with them — but only with your prior consent and only to the extent necessary.
OMARA, courts, or tribunals — Where required by law — including responses to OMARA complaints, subpoenas, or tribunal directions — we will disclose information as compelled. We will notify you of any such disclosure where it is lawful to do so.
Service providers — We use a small number of trusted technology service providers to operate this website, host email, and store documents. These providers are bound by their own privacy obligations and process information only on our instructions. See Section 6 for details.
We do not sell personal information to anyone, ever.
6. Storage, security, and overseas disclosures
Where information is stored — Client documents and case files are stored in Microsoft 365 / OneDrive for Business, configured for Australian data residency where available. Email is hosted by Microsoft 365. This website is hosted on Squarespace’s infrastructure.
Security measures — We protect personal information using reasonable physical, technical, and procedural safeguards — including access controls, encrypted storage and transmission, multi-factor authentication on cloud accounts, and locked physical storage for any paper documents. Access to client files is restricted to the registered migration agent.
Overseas disclosures — Some of our service providers (including our website host) are based in the United States; data submitted through this website may transit through or be stored on infrastructure outside Australia. Microsoft 365 services are configured for Australian data residency where available. Where personal information may be disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle it consistently with the Australian Privacy Principles.
How long we keep it — We retain client records for at least seven years from the conclusion of the matter, in accordance with the record-keeping obligations of the Code of Conduct for Registered Migration Agents. CVs submitted through the Free CV Appraisal form, where no engagement follows, are deleted from our active files within 30 days.
7. Cookies and website analytics
This website uses only standard, anonymised analytics from Squarespace — no third-party tracking such as Google Analytics, Facebook Pixel, or Microsoft Clarity. A small number of essential cookies are set to operate the site and aggregate anonymous traffic statistics. These cookies do not identify you personally.
You can disable cookies in your browser settings. Doing so will not prevent you from using this website.
If we add any further tracking or analytics tools in future, we will update this policy and notify visitors through a cookie notice.
8. Your rights
Access and correction — You may ask us, at any time, what personal information we hold about you and request a copy of it. You may also ask us to correct any information that is inaccurate, incomplete, or out of date. We will respond to such requests within a reasonable time and at no charge, unless the request is unusually complex.
Withdrawing consent — Where our handling of your information relies on your consent (for example, sharing your file with a third-party professional), you may withdraw that consent at any time by writing to us. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.
Asking us to delete your information — You may ask us to delete personal information we hold about you. We will do so where we are not required by law or the Code of Conduct to retain it. As noted in Section 6, we are required to retain client records for at least seven years from the conclusion of a matter.
9. How to make a complaint
If you believe we have mishandled your personal information, please raise the matter with us first. Write to info@mantramigrations.com. We aim to acknowledge complaints within five business days and provide a substantive response within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by phone on 1300 363 992.
Complaints relating specifically to the conduct of the registered migration agent may also be made to the Office of the Migration Agents Registration Authority (OMARA) at mara.gov.au.
10. Changes to this policy
We may update this Privacy Policy from time to time — for example, to reflect changes in the law, in our practice, or in the technology services we use. The current version is always available at this URL. The effective date at the top of the page records when the current version came into force.
11. Contact us
Mantra International Consultants Pty Ltd trading as Mantra Migration Services
Mernda, Victoria 3754
Email: info@mantramigrations.com
MARN 0428682 · ABN 60 600 220 031