Code of Conduct
The Code of Conduct for Registered Migration Agents sets the professional standards every Australian migration agent must observe. As a registered practice, we are bound by it — and we take it seriously.
1. The Code we are bound by
The principal of Mantra Migration Services is a Registered Migration Agent (MARN 0428682) with the Office of the Migration Agents Registration Authority (OMARA). As such, the principal — and this practice — is bound by the Code of Conduct for Registered Migration Agents prescribed under section 314 of the Migration Act 1958 (Cth).
The Code is a binding legal instrument, not a voluntary guideline. Breach of the Code can result in disciplinary action including cautions, suspension, or cancellation of registration. OMARA is the regulator that investigates and enforces it.
2. Key obligations, in plain English
This is a short summary of the obligations clients most often care about. For the authoritative legal detail, please refer to the full Code linked below.
Diligence and competence — We must act with reasonable diligence and care, and provide migration advice and assistance only in matters in which we are competent.
Honest advice about prospects — We must give clients an accurate, honest assessment of their prospects — including the parts of a case that are weak or uncertain. We must not promise visa grants or other outcomes that no migration agent can guarantee.
Conflicts of interest — We must disclose any actual or potential conflicts of interest and decline to act where a conflict cannot be properly managed.
Written agreements and fees — We must enter into a written agreement with every client covering the scope of services and the fees payable, before substantive work begins. Fees must be fair and reasonable, and we must provide statements of services and itemised accounts.
Confidentiality — We must keep client information confidential and use it only for the purposes for which it was provided. See our Privacy Policy for details on how we handle personal information.
No false or misleading conduct — We must not engage in any false or misleading conduct, including in advertising. We must not make comparative claims about other agents or guarantee outcomes.
Acting in the client’s lawful interest — We must act in the lawful interest of the client at all times. We must not lodge applications that are vexatious, manifestly unfounded, or otherwise an abuse of process.
Record-keeping — We must keep proper records of each client matter for at least seven years from the conclusion of the matter.
3. Read the full Code
The full Code of Conduct for Registered Migration Agents is published by OMARA. It is the authoritative document, and where any summary on this page differs from the Code itself, the Code prevails.
The current version is available at: mara.gov.au
4. If you have a concern about our conduct
If you have a concern about how we have handled your matter, we ask that you raise it with us first. Most concerns can be resolved quickly through direct conversation.
Email: info@mantramigrations.com
We will acknowledge your concern within five business days and aim to provide a substantive response within 30 days.
If you are not satisfied with our response, or if you would prefer to raise the matter directly with the regulator, you may lodge a complaint with OMARA. OMARA is the body that registers and disciplines migration agents. Their complaint process is independent of us, and you do not need to raise the matter with us first.
OMARA complaints: mara.gov.au
5. Regulatory details
Practice: Mantra Migration Services
Legal entity: Mantra International Consultants Pty Ltd · ABN 60 600 220 031
Registered Migration Agent · MARN 0428682
Bound by the Code of Conduct for Registered Migration Agents under the Migration Act 1958 (Cth).